With cumbersome usability and limited support options, ElephantDrive is hardly a forerunner among online storage services. Yet the service nabs a spot in our lineup for a few redeeming qualities, including excellent security and decent storage plans.
ElephantDrive’s base plan offers 30GB of storage, an amount most users will find sufficient. If you need more space, the service provides a total of six different plans to choose between. Like most data storage services, this one provides remote access to stored files from any web browser, including on mobile devices. You can share stored files by creating custom links or sending them via email directly to recipients.
We also applaud the data storage service’s powerful security measures employed to safeguard data. All transactions that occur on the site (e.g., file uploads and downloads) are protected with SSL encryption, and files in rest are encrypted with 256-bit AES encryption. Furthermore, password-protected accounts add an additional layer of security.
Our biggest complaint with ElephantDrive is the service’s lack of usability. It has a steeper learning curve than most of the cloud storage services we reviewed, with a cumbersome interface that lacks intuitiveness and polish, and a backup process that is convoluted and at times hard to understand.
We were likewise unimpressed with ElephantDrive’s support options. The service doesn’t provide telephone support and their response times to emails can span several business days. This is simply unacceptable for a data storage service, as responsive and prompt support should be a cornerstone of any online storage service. You can, however, peruse the ElephantDrive online support page for additional assistance. There is plenty of useful information available, but the page lacks organization and finding information relevant to your issue can be difficult.
ElephantDrive is clearly not the slickest online storage service but it works, delivering decent storage plans that will suffice for most home and small business users. To become a top contender in the industry, it has a long way to go in terms of customer support. We’d also like to see a more intuitive interface that offers simple navigation and easy access to features.
ElephantDrive provides six different storage plans to choose from, and files are encrypted both during transmission and while at rest.
The service is difficult to use and navigate, and response times for technical inquiries can span several business days.
ElephantDrive is secure and effective at storing files, but less tech-savvy users should consider more user-friendly services.